ClusterSignal

Privacy Policy

Privacy Policy

Last updated: June 2026. This policy explains how ClusterSignal collects, uses, and protects your information.

1. Information We Collect

We collect information you provide directly — such as your email address when you create an account — and information generated through your use of the Service, including pages visited, features used, and preferences set. We collect only what is reasonably necessary to operate and improve the Service.

2. Account and Authentication

Account creation requires an email address and password. We use industry-standard authentication infrastructure to manage user sessions. We do not store plain-text passwords. Session tokens are managed securely and expire automatically.

3. Payment Information

If you subscribe to a paid tier, payment processing is handled by a third-party payment provider. We do not store your full payment card details on our servers. We receive only limited billing information (such as the last four digits of your card and billing country) necessary to manage your subscription.

4. How We Use Your Information

We use information we collect to:

  • Provide, operate, and improve the Service
  • Authenticate your account and maintain your session
  • Process subscription payments and send billing-related communications
  • Send product updates and weekly digest emails (you may opt out at any time)
  • Detect and prevent fraud or abuse
  • Understand aggregate usage patterns to improve features

We do not sell your personal information to third parties or use it for advertising targeting.

5. Cookies and Analytics

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. We use analytics tools to understand aggregate traffic and improve the Service. You can configure your browser to block cookies, though this may affect certain functionality.

Our analytics tools collect anonymized data about page visits and feature usage. Individual user data is not shared with analytics providers beyond what is necessary to generate aggregate reports.

6. Data Sharing

We share your information only with trusted service providers who help us operate the Service — such as cloud infrastructure, payment processing, and email delivery providers — under agreements that require them to protect your information. We may also disclose information when required by law or to protect the rights and safety of users.

7. Data Retention

We retain account information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal information within a reasonable time, except where retention is required by law or legitimate business need (such as fraud prevention records).

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights or request a copy of your data, contact us through the support information on our website. We will respond within a reasonable time frame consistent with applicable law.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure. We encourage you to use a strong, unique password for your account.

10. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. For material changes, we may notify you by email or through a notice on the Service. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact

If you have questions or concerns about this Privacy Policy, please contact us through the support information on our website.